Terms of sale

Last updated: November 11, 2026

Virtuaaa service (virtuaaa.com and app.virtuaaa.com). The French version of these terms prevails.

1. Seller

The Virtuaaa service is published and sold by VISITE INTERACTIVE, a French EURL with a share capital of €500, registered office at 42 rue Lazare Carnot, 45400 Fleury-les-Aubrais, France, registered with the Orléans Trade and Companies Register under number 833 479 066, EU VAT number FR19833479066. Manager and publication director: Hugo Mercier.

Contact: [email protected]

2. Purpose

These terms govern the use of the Virtuaaa service and the purchase of credits on it. Virtuaaa lets you upload 360 panoramas and get an online virtual tour: placement of the panoramas, links between viewpoints, floor plan, 3D model and customisation tools.

Creating an account or placing any order means acceptance of these terms.

3. Account

The service is accessed with an account opened through Google sign-in or by email with a verification code. The user provides a valid email address and remains responsible for the use of their account.

4. Free tours and limit

Building a tour is free. An account can build at most 5 tours it has not unlocked. A tour counts as "built" as soon as its build has been started.

When this limit is reached, it is no longer possible to create a tour, add or remove panoramas, or start a build, until the user has unlocked at least one of their tours. Each unlocked tour frees one place.

The first tour of a new account is free (free trial). It does not count as a paid tour for this limit.

4 bis. Tour size

A tour contains at most 150 panoramas. For a larger tour, the user contacts Visite Interactive ([email protected]), which can raise the limit of the account.

5. Deleting tours

As long as an account has not unlocked any tour with credits, it cannot delete a built tour. Once a tour has been unlocked, deletion is possible. A deleted tour cannot be restored.

6. Prices and credits

Prices are paid in advance as credits, in euros for European customers and in US dollars for others, at the equivalent amounts shown at the time of purchase. Purchased credits are added to the account once payment is confirmed.

7. Unlocking a tour

Unlocking a tour deducts the corresponding credits. An unlocked tour can be embedded on a website (iframe code), shared by link and downloaded according to the options offered in the application.

8. Guaranteed build

The guaranteed build is offered for complex tours (several floors, many rooms), when automatic placement could not connect all the panoramas. For €30, the Virtuaaa team corrects the placement of the panoramas of this tour and delivers it unlocked.

The service covers the placement of the panoramas and their links. It includes neither a new shoot nor photo retouching.

9. Right of withdrawal

For a consumer, the 14-day right of withdrawal does not apply to the supply of digital content not delivered on a physical medium whose performance has begun with their prior express consent and their express waiver of this right (article L221-28, 13° of the French Consumer Code). By unlocking a tour or ordering a guaranteed build, the customer requests immediate performance and waives their right of withdrawal for that service.

Purchased and unused credits can be refunded on request to [email protected] within 14 days of purchase.

10. Payment

Payment is made by card through Stripe. Visite Interactive never has access to the full card details.

11. User content

The user keeps all rights to the photos they upload. They guarantee they have the right to use and publish them, in particular with regard to the image rights of the people and property photographed. They grant Visite Interactive the right to process and host them in order to provide the service.

The original photos uploaded for the build are deleted 7 days after the last activity on a ready tour. The tour itself (online images, floor plan, 3D model) is kept.

11 bis. Tours shown as examples

Visite Interactive may present a tour created with Virtuaaa as an example on its websites (virtuaaa.com, app.virtuaaa.com) and in its presentations, only to show how the service works. The photos are neither sold, nor transferred, nor used for another customer.

Before any publication, the user receives an email asking for their consent. Without a reply within 7 days, a reminder is sent the day before the deadline; without a reply at the end of this period, consent is deemed given. The user can refuse, or withdraw consent at any time, by simple email to [email protected]: the tour is then removed from the examples.

12. Availability and liability

Visite Interactive uses reasonable means to provide access to the service, without guaranteeing permanent availability. Automatic placement of the panoramas depends on the photos provided and may require corrections in the Links screen. The liability of Visite Interactive is limited to the amount paid by the customer for the service concerned.

13. Personal data

The processing of personal data is described in the privacy policy: virtuaaa.com/privacy/

14. Changes to these terms

Visite Interactive may change these terms. The applicable version is the one in force on the date of the order.

15. Governing law and disputes

These terms are governed by French law. In the event of a dispute, a consumer may use a consumer mediator free of charge, then refer the matter to the competent court. For a business customer, the courts of Orléans have sole jurisdiction.